Not resolved
17 comments

Made purchase at www.dealercostcaraudio.com on 07/05/09. After 1 week of not receiving any information regarding shipment, I sent an email to DCCA. They responded that order would be shipped by the end of week. They subsequently gave the same answer the next 3 weeks.

I got tired of waiting, and cancelled the order on 08/12/09. I received a confirmation email on 08/12/09 that the order was cancelled and credit would be applied to charge card within 7-14 days. After not receiving a credit in 14 days, I sent an email to DCCA trying to get information regarding the credit. After many emails they finally said the credit had been applied on 08/17/09.

I filed a complaint with the BBB on 08/28/09. I contacted my credit card company on 08/31/09 and disputed the charge. DCCA replied to the BBB complaint on 09/01/09 and stated that the credit had been applied to my card on 08/12/09. I responded to their BBB response that as of 09/02/09, no credit had been applied to my account. I also stated that since a BBB complaint had been filed, I'm sure DCCA would blame a technical error, and a credit would show up on my account within 2 days.

On 09/03/09 a credit finally showed on my account.

Monetary Loss: $217.

Had an Experience with Dealer Cost Car Audio?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Neunkirchen, Saarland, Germany #183779

Major scam, don't believe the positive results on this site, there written by the company. These guys should be put in jail, ***-bags. They got a *** of a good scam going.

Anonymous
#160532

I was able to link them to:

Gold Star Audio

16500 Aston Irvine, CA 92606

Telephone: 949.752.1446

Toll Free: 800.9.STEREO

Don't use Steven Mehr as a lawyer, he is listed as CEO of Gold Star Audio.

Anonymous
#145684

thanks for everyone posting ... changed my mind real fast

Anonymous
#142947

Purchase over $2000 of products from Dealer Cost Car Audio, and it all went smooth. Got it within a week. i don't know what you guys have an issue with!

Anonymous
#129913

DONT'T BUY FROM THEM!!!!!!! I bought a product form this company (MTX9500 12"44) And it stopped working. I emailed the dealer cost car audio and I was informed to ship the item back to.

3337 S Bristol Street Suite #211

Santa Ana, CA 92704

And the item would be replaced because it was still under warranty.I shipped it back in early November 2009 and after they received they had told me the item was on back order and it would be a few weeks before the new one was sent out. A month went by and nothing so i Emailed them again Robert Jones told me that they would send it when it came in to stock. Another month went by and I contacted them and asked them to refund my money $369.00 he said he would refund my money all he needed was the card number I used to by the speaker. I changed banks sense I bought it so I told him to call me and I would give him my new card information. I received no call, I call them and spoke with someone I didn't get there name. He took my credit card info and told me I would have my refund by the end of the week. I never received the refund. After that I I Emailed Robert Jones again and he now tells me that he can't refund the money they will only send a replacement or store credit. I told! them to send a replacement I would not take store credit. I waited some more time and nothing. I filed a complaint with the BBB and they did nothing. it's now been six months and dealer cost car audio has not contacted me All I want is my...

Show more
Anonymous
#126954

Dealer Cost Audio takes order, doesn't fill, tells you they will refund, then hopes you will not call credit card company before the 90 day requirement. I lost $200 because I waited too late to file with credit card company. BBB does nothing; Dealer Cost always says they already credited account

Anonymous
#119146

:zzz

I got my stuff in 2 weeks after I ordered it. Good prices, but don't expect this to be a fast one.

In the end, I am happy.

Anonymous
#115979

So I bought something 1/31, after emailing them for almost 3 weeks about my order I decided to cancel today.They kept saying that it would ship out soon, but didn't bother to send me any tracking info.

I had enough of their bs. I cancelled the order and requested a full refund. They said it would take 3 to 7 business days to show up on my account, but I happened to see all these complaints about them and filled an inquiry with my bank letting them know this company is known to be full of *** and might not give me back my money without the bank bothering them. While I’m on the phone with the claims department at my bank, DCCA sends me an email saying “We have succesfully cancelled your pending order, and we have refunded your payment in full.

Refund's take anywhere from 3-7 business days to process back to your card depending on the bank, and there is no further action needed on your part.

There is no need to contact your bank for a dispute or refund as it has already been resolved at our end, and this can lengthen the process.” Now, why the *** would they need to tell me this if they were a reliable company?Let’s see how long it takes now to get my money back.

Anonymous
#111038

IF YOU HAVE A SIMILAR EXPERIENCE, PLEASE POST YOUR STORY TO stopdcca.wordpress.com

Don't do business with these guys.It's a scam.

They take your $ and run.I had to file a dispute with my credit card company to get my $ back.

Anonymous
#91917

they suck loose your money if you order here

You May Also Like

Gforce Performance Chip - GForce chip scam Gforce Performance Chip "I took the unit apart. Came in a small aluminum container. The 'chip' and the PC board it was on were a joke. Pure scam. The circuit is nonsense. Not..." Read more Advance Auto Parts - I was sold batteries over 2 years old Advance Auto Parts "To Whom It May Concern, My name is Eric and I have a serious complaint about the service that I received at the Advance Auto Parts Store located in Homosassa..." Read more Carid - I got toally screwed! Carid "A year ago I was diagnosed with cancer. I wanted to fill my my bucket list. I saw the best rims on CARiD and called to make sure that they..." Read more Michigan Motorz - EVIDENCE DEMANDS A VERDICT Michigan Motorz "We do not agree with this customer and his unpleasant comments to our dear dealer Michigan Motors and as matter of fact he should be appreciated that we were able..." Read more Lazada Philippines - Refund money and broke item Lazada Philippines "Im really dissapointed in my order in lazada because i cannot use my order because when they deliverd and i try to use but its broke, this is 2x i..." Read more Physicians Hair Restoration Center - BEWARE LOREN COMITOR engaged in FRAUD & FALSE-ADVERTISING Physicians Hair Restoration Center "BEWARE – For reasons described below, Loren Comitor is a depraved individual with no morals or ethics and engaged in FRAUD & FALSE-ADVERTISING while working with Dr. Carlos J Puig..." Read more Century Communities Refusal to Fix Their Issue Century Communities "My wife and I bought a home in the Reserve at Bay Creek in Loganville Georgia on January 20, 2016. Almost immediately (January 22, 2016) we started noticing water stains..." Read more Outdoors RV Timber Ridge 250RDS  not the quality you expect. Outdoors Rv "I to have had many issues with my trailer. We purchased a 2015 Timber Ridge the summer of 2016. I also feel ORV misrepresents their product. Initial quality and construction..." Read more